Last mile5 min read
Why one stop beats ten door attempts
A station is worth its space only when it absorbs enough door attempts to change the shape of a route.
StoreX journal
Notes from building and running locker infrastructure.
Field notes, operating principles and platform thinking from the team building StoreX: smart-locker infrastructure and the software that runs it.
Written by the operating team
Infrastructure, operations, retail handover and custody.
All posts
Everything we have published so far.
Practical writing about the parts of the network that decide whether it works: placement, availability, handover, custody and the platform that keeps all four visible.
Operations5 min read
The first hour after a station goes offline
Triage order, field tasks and protecting capacity when a station stops reporting. What a good operations response looks like.
Last mile5 min read
Designing the collection window
Notification timing, dwell time and what happens when a parcel is not collected. The rules that decide how much capacity a station really has.
Operations6 min read
Capacity planning for a locker estate
Compartment mix, turnover and how to read occupancy honestly, so a station is sized for the parcels it will actually hold.
Last mile6 min read
What last-mile infrastructure actually has to solve
Failed deliveries, repeat attempts and doorstep coordination are structural costs. Fixed pickup points attack all three at once.
Retail5 min read
Returns as a service, not a cost centre
Self-service drop-off and consolidated pickups turn the most judged part of ecommerce into something a retailer can measure.
Operations5 min read
Operating a locker network: what the platform has to show you
A distributed estate of stations needs live device state, door-level history and workflows that start where something is wrong.
Retail4 min read
Staging orders without taking staff off the floor
The back-of-house workflow around a station: batch staging, clear labeling and a handover that needs nobody present.
Retail5 min read
Click and collect without a counter
Retail handover done in seconds: how compartment-based pickup and returns remove queueing without removing service.
Security5 min read
Codes, scans and credentials
Choosing an access method per user type: one-time codes for recipients, scanned credentials for couriers, task-bound access for technicians.
Security6 min read
Custody and access in shared parcel infrastructure
Who opened which door, when, and on whose authority. Access design and record keeping in a multi-party locker network.
Security4 min read
Keeping the data set small
What a station needs to know, for how long, and why collecting less is both a privacy position and an operational one.
Planning a pickup network of your own?
Tell us the catchment, the volumes and the constraints. We will tell you what the deployment actually takes.